Dear customers, due to the winter holiday season, shipments may experience delays. Thank you for your patience.
Please note that promotional products are non-refundable. The product's final price is subject to tariff policy adjustments, which may cause fluctuations.
Since exoskeletons are new in the market, hereby we would like to remind you that:
n Please note that the model & specifications, and the color of some parts (e.g., soft straps) may vary from our promotional materials.
n It’s better not to de-assemble the product once calibrated, unless you are fairly confident about the assembly & de-assembly process.
n Using exoskeletons is like driving cars, it takes time & patience to learn and get used to it.
n PLEASE DO NOT USE IT FOR MEDICAL OR MILITARY PURPOSES.
Please note that we typically take 3 to 5 business days to process your order before shipping. Rest assured, we are doing our best to ensure your order arrives as soon as possible!
Estimated Delivery Time (from the date of shipment):
• 5 to 7 business days (depending on your country or region).
• Please note that holidays, natural disasters, or pandemics may affect delivery times
Pre-Order or Out-of-Stock Items
If your order includes pre-order or out-of-stock items, we will ship all available items immediately and send the remaining items as soon as they arrive. So if you receive only part of your order, don’t worry—the rest will be on its way soon!
Order Tracking
• Once your order has been shipped, you will receive a confirmation email or SMS (if a phone number is provided) with a tracking number and a link to track your order on our Order Tracking page.
• Please allow 1 to 3 business days for tracking information to update.
Address Error Disclaimer
Please ensure that your shipping address is correct. We process orders quickly, so the window for address changes is very limited.
• If you notice an address error, please contact us immediately at artifusion.sales@gmail.com.
Return & Exchange Policy
By placing an order on Shopify, you agree to cover the return shipping costs. For more details on returns and exchanges, please refer to our Refund Policy.
Lost/Stolen Packages
• If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier (details can be found on the Order Tracking page).
• If you need further assistance, please reach out to our customer support team at artifusion.sales@gmail.com.
A passive exoskeleton or exosuit is a wearable device designed to assist the user's movement or reduce physical
strain without relying on active components lilke motors, batteries, or electronic controls. Instead. it utilizes
mechanical principles such as springs, elastic materials, counterweights, or lever systems to redistribute forces
store energy,or enhance biomechanical efficiency
An active exosuit is a wearable robotic system that uses powered components-such as motors, sensors.
batteries, and controllers-to dvnamically auament human strenath, endurance. or mobility, Unlike passive
systems, active exosuits provide adaptive, real-time assistance tailored to the user's movements, often leveraging
advanced technologies like artificial intelligence (Al), machine leaming, or biomechanical feedback
By prioritizing a passive exosuit, ArtiFusion addresses immediate demands for affordable, reliable, and user
friendly biomechanical support. This strateaic choice leverages the simplicity and proven efficacy of oassive
systems while laying groundwork for future innovations in active wearable robotics
ArtiFusion Frame is designed as a toy with actual functions, so it is not recommended for long time use,
However, user can decide him/herself whether to find out the toy's limit
No, the Frame is forbidden for military use, and not suitable for medical and elderly care
